Policies

To protect our families, and the visitors to our website, we’ve developed a set of policies that guide our relationships and actions. We invite you to review those that relate to your situation. Should you have questions or concerns, please call us at (925) 875-1343.

Payment Policy

We take pride in being able to offer our families fair prices for funeral services. Thus, we require payment for all goods and services prior to the funeral service. This payment can be made in the following ways:

- Cash or check drawn on a local bank

- Visa, MasterCard or Discover Card

- Financing through any financing company

- Insurance policies that are assignable to the funeral home. Insurance policies that are less than 2 years old cannot be accepted as these policies are in a contestability period as required by California Law

Any forwarding of remains requires payment 24 hours prior to shipping.

Sharon wants you to be completely aware, and completely comfortable with your decision to use the services of A Special Touch Funeral & Cremation Service. If there is any part of this policy section you do not understand, please ask.

Disclosures 

In order to assist with your arrangements and in compliance with Federal Trade Commission requirements, we have made our General Price List, which includes our Service Packages and Miscellaneous Charges available for your review. The goods and services described are those we can provide our families. You may choose any number of items that you desire. However, any funeral arrangements you select will include a charge for our basic services and overhead. If legal or other requirements mandate that you purchase any items you did not specifically request, we will explain in writing the reason that it was necessary to purchase these items and services.

All persons making funeral arrangements are entitled to copy of the Consumer Guide to Funeral and Cemetery Purchases from the California State Department of Consumer Affairs prior to drafting a contract for funeral services. We will provide one for you in compliance with this regulation. This publication is also available on the Internet at www.dca.ca.gov/cemetery.

Prior to drafting any contract for goods and services, the responsible party or the decedent’s survivor who is handling the funeral arrangements is entitled to receive a copy of any pre-need agreement in the possession of the funeral establishment that has been signed and paid for, in full or in part, by or on behalf of the decedent.

Disclaimer of Warranties 

The only warranty of the casket and/or funeral related merchandise sold in connection with the funeral service is the express written, if any, warranty granted by the manufacturer. A Special Touch Funeral & Cremation Service makes no representation or warranty regarding adult or child caskets and urns, and hereby expressly disclaims all warranties, expressed or implied, relating to the merchandise including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose.

For more information on funeral, cemetery and cremation matters contact:

Department of Consumer Affairs
Cemetery and Funeral Bureau
1625 North Market Blvd., Suite S-208
Sacramento, CA 95834

(916)574-7870

Internet Privacy Policy

Your privacy on the Internet is of the utmost importance to us. At A Special Touch Funeral & Cremation Service, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

A Special Touch Funeral & Cremation Service gathers only the nformation that users provide through optional, voluntary submissions. These are voluntary submissions to receive our daily email affirmations, contact form, or online pre-need planning form. 

A Special Touch Funeral & Cremation Service uses any information voluntarily given by our users to support them in their at-need or pre-need planning, as well as supporting them through the grieving process. 

We will not share information about individual users with any third party.

A Special Touch Funeral & Cremation Service operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

By using this site, you consent to the collection and use of this information by A Special Touch Funeral & Cremation Service. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.